Outsourcing Advisory Services

Outsourcing can be a complex and risky undertaking. It is important for companies to understand all the facets of creating a successful outsourcing program before the first project is started. Getting expert help and advice at anytime during your outsourcing experience can help you manage your a successful program rather than constantly reacting to issues.

Backes Crocker has extensive experience in helping companies develop truly scaleable and manageable outsourcing programs that provide consistent and positive results. Our experience guides you through a comprehensive planning process that evaluates what you want to achieve from outsourcing and then works with your team to implement a comprehensive program. We use a methodology that is proven and is easily adaptable to your business model.

Already Outsourcing? Learn about our audit services designed to improve outsourcing program performance. Read the details...

Planning Stage

For companies that are investigating or just getting started in outsourcing, we help you develop a resourcing strategy and determine how you can use outsourcing to make a difference in your delivery capabilities.

• Strategy Development: Defines program goals
• Organizational Analysis: Analyzes how you do business and identifies areas that would benefit from outsourcing
• Readiness Assessment: Determines what changes, if any, are needed to prepare for outsourcing
• Education and Training: Prepares management and teams for outsourcing projects

Implementation Stage

For companies that are ready to commit to a structured outsourcing program, we take your strategy and create a comprehensive implementation plan so you can be assured of a successful launch of your initiative.

• Vendor Selection: Manages the RFP process to make sure you select the right vendor
• Contract and Labor Rates: Creates a comprehensive services agreement and competitive labor rate structure
• Intellectual Property: Advises on contractual and operational practices to protect intellectual property
• Governance Model: Creates an operational model that allows for scaleable program growth and management
• Project Management: Integrates proven offshore project management practices with corporate process

Operational Stage

For companies that have an existing outsourcing program, our services can greatly improve underperforming or unmanaged programs. We bring immediate improvements to your bottom line by restructuring your labor rates, reviewing intellectual property protection, improving vendor service performance levels, and making sure that you have sound management and measurement practices for running your outsourcing program.

• Contract and Labor Rate: Review existing services agreement for favorable terms and labor rate structure
• Program Management: Review project management practices and performance of service provider
• Program Audit: Audits program management, invoicing and billing practices, and identifies inefficiencies
• Program Metrics: Establishes key program measures and capability to analyze ongoing performance