Case Studies - Travel Technology Company

The Problem

A leading travel technology company located in the United States had a business requirement to streamline their software development and maintenance operations. Faced with rising development costs, product transitions, and need to capture tactical business opportunities, this company asked Backes Crocker to help them develop an offshore outsourcing strategy that would allow them to work with multiple vendors across all of their technology organizations.

The Solution

Backes Crocker worked with the executive management team to understand how an offshore outsourcing strategy would affect their existing business and how it might help them in the future. Based on the strategy and goals established during this phase, Backes Crocker assisted the client in creating an implementation plan and comprehensive services agreements with several qualified offshore vendors. Key features of the plan included transition from a traditional technology staffing model to a dynamic, centrally managed, offshore model. By working with the client every step of the way, we were able to successfully implement a highly manageable offshore program that was in place and operational in a matter of months. Our work with the client's offshore program management office enabled them to meet their program staffing and expense goals on schedule.

The Value to the Customer

Our value to the client was not only in supplying the expertise needed to plan and implement a comprehensive offshore outsourcing program, we also added significant value in our ability to listen and understand the needs of the client and develop a program and supporting business processes that directly supported their goals. Our services were on time, on budget, and on target.

Perhaps the most rewarding part of working on this project is what our client had to say about our services; "We could not have accomplished putting this program in place without Backes Crocker."